Fault Management
Service assurance through advanced fault management is a competitive advantage that is crucial to the success of a Service Provider. To ensure continuous uptime of business services to customers, and optimization of operational investments, Service Providers require a fault management solution that increases fault resolution efficiency in a cost-effective manner.
Fastwire offers a fault management solution that collects and manages fault data in real-time from heterogeneous networks. With increasingly large and complex network infrastructures that span multiple technologies, the Fastwire solution is able to handle a vast array of networking and systems environments, from IP routers to transmission data switches; from UNIX systems to PSTN switches.
Within the Fastwire solution, event data collected across multiple platforms of the network is consolidated into a single console, enabling centralized and effective management. Powerful filters and de-duplication provide meaningful fault information that relates faults to the services affected. Advanced problem escalation and automation features allow rapid response and prioritized dispatch of repair resources while automating resolution of routine tasks. Proactive monitoring identifies emerging problems before they result in costly outages, raising the quality of service to customers. All in all, the Fastwire fault management solution increases the operation efficiency of Service Providers at a reduced cost.
The Fastwire fault management solution leverages on IBM Tivoli’s Netcool software – a suite of complementary, best-in-class applications that specializes in real-time fault and service management, that boasts the following features:
- collects and consolidates events and alarms from over 1,000 different IT environments into an intuitive GUI and dashboard set.
- de-duplication and filtering of large data volumes.
- flexible architecture, customizable probes, alarms and filters.
- Web-enabled interface for monitoring and viewing data allowing staff and executives “anywhere anytime” access to service status and actionable information.
- Real-time and historical reporting.
- Seamless integration with a wide variety of third-party solution and tools.
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